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Role Description

As a key member of the Avenir Corporate Operations team, the Sr Corporate Avenir Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
• Completes a training plan to learn the Avenir platform (powered by Spotnana) and contribute to the practice by providing feedback on areas of improvement and optimization
• Provides high touch concierge level service to designated Avenir clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
• Uses available sources such as State Department websites, news agencies to stay informed of current international events
• Ability to handle multi-cultural Avenir clientele
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment

Qualifications

• Minimum five years of corporate consultant experience
• Ability to create domestic and international multi-segment, multi-destination itineraries
• Must demonstrate industry knowledge
• Proficiency in one or more GDS
• Ability to meet and exceed required performance standards
• Excellent customer service skills
• Excellent verbal and written communication skills
• Minimum knowledge of Outlook skills and basic Microsoft platforms
• Must be able to lawfully work within the US and have unrestricted work authorization for US
• Ability to travel up to 15%

Requirements

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
• Supports multiple accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment

Benefits

• In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

Company Description

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings.

• Founded by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur
• Offices in over 80 locations
• Ranked among the top providers of travel on Travel Weekly’s Power List