• Lead quality efforts for complex features including AI powered call routing, inbound and outbound calling, and third party telephony integrations • Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems • Validate inbound call capture, recording, transcription, summarization, and downstream event notifications • Test phone registration workflows, including business registration, A2P compliance, and SHAKEN/STIR related processes • Ensure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios • Validate management applications used to configure call flows, routing logic, permissions, and reporting • Identify edge cases related to dropped calls, transcription errors, AI confidence thresholds, and third party provider failures • Contribute to and maintain QA documentation, standards, and the organizational knowledge base • Partner with Product and Engineering to influence requirements, design decisions, and release readiness • Drive continuous improvement by identifying gaps in processes, tooling, and test coverage