• Define and maintain SLIs, SLOs, and SLAs for the Internet-based Quality Improvement and Evaluation System (iQIES) application • Performance tuning that will model load scenarios, forecasting capacity, and optimize scaling strategies • Design and optimize the observability stack through New Relic, CloudWatch, and Jenkins CI/CD pipelines • Participate in root cause analysis for operational issues and improve incident response process • Participate in creating, monitoring, and optimizing actionable alerts to respond to issues in a timely manner • Develop tools and scripts • Develop and maintain Jenkins CI/CD pipelines, using declarative Jenkinsfiles and foundational Groovy for pipeline logic and enhancements • Deploy services to Fargate, EKS, Lambda, Airflow, Databases • Manage security groups and access controls • Thoroughly understand fundamentals like security groups, IAM, managing RDS • Apply patch management and hardening practices • Align with DevOps and Technical Leads to ensure overall strategy • Actively participate in releases and product launches with expectation of being online during release windows