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Job Posting Title:

Online Instructional Support Specialist

   

Position Type:

Professional / Unclassified

   

Department:

LSUA FA - IT - Distance Education (Teresa B Seymour (00009328))

   

Work Location:

LSU - Alexandria

   

Pay Grade:

Professional

   

Job Description:

Position Type: Full-Time (40 hours/week)
Department: Distance Learning
Reports To: Online Instructional Support Manager

Position Summary

The Online Instructional Support Specialist supports the operations of distance education by managing and maintaining essential data systems, assisting with Academic Assistant (AA) program, and providing administrative and technical support to the Online Instructional Support Manager.

Duties and Responsibilities

Academic Assistant (AA) Program Support

• Assist the Online Instructional Support Manager with AA assignments, tracking, documentation, and communication.
• Maintain and update rosters, assignments, and communication logs.
• Support onboarding and coordination processes for Academic Assistants, including enrollment in Moodle training and tracking training completion.
• Coordinate with the Online Instructional Support Manager, Assistant Vice Chancellor of Distance Learning, and Academic Affairs to meet AA needs based on online course enrollments.
• Communicate and collaborate with the current vendor to maintain relationships with external AA coaches.
• Coordinate the selection, approval, enrollment, and assignment of both internal and vendor-provided AAs into courses.
• Assign, enroll, evaluate, and guide internal AAs as required.
• Orient and onboard internal AAs and faculty participating in the AA program.
• Track course loads to ensure AA assignments align with experience and capacity.
• Provide faculty and departments with AA contact information and ensure course resource access is properly granted.
• Act as a liaison between AAs and faculty when needed.
• Report any and all issues with AAs, professors, and assignments to the Online Instructional Support Manager immediately.
• Assist in problem solving and conflict resolution surrounding AAs and AA assignments when necessary.
• Review division of work between AAs and faculty in course assignments when needed.

Program Oversight & Coordination

• Assist in the supervision and assessment of a team of diverse higher education professionals (as program growth allows).
• Evaluate coordinating AAs to ensure effective and accurate course facilitation.
• Coordinate meetings, conferences, and communications between faculty and AAs.
• Proactively identify and resolve program issues, keeping the Assistant Vice Chancellor of Distance Learning and Online Instructional Support manager informed of challenges and resolutions.
• Assist AAs in providing quality support to students and faculty to promote positive learning outcomes.

• Support school administration efforts to improve student retention rates through effective AA program performance.

Smartsheet & Data Management

• Assist Online Contracts and Billing Manager with the creation, organization, and maintenance of Smartsheet documents, workflows, and dashboards used in distance learning operations.
• Ensure data accuracy, consistency, and timely updates across all Smartsheet systems.
• Troubleshoot basic Smartsheet functionality issues and coordinate resolutions as needed.
• Generate reports, summaries, and data extracts as requested.
• Support ongoing process improvement and documentation updates within Assistant Vice Chancellor of Distance Learning.

Other Responsibilities

• Perform additional duties as assigned by the Assistant Vice Chancellor of Distance Learning and the Online Instructional Support Manager.

Minimum Qualifications

• Minimum of a bachelor’s degree in any field.
• Master’s degree preferred
• If remote, would require experience working remotely
• Excellent written and verbal communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage time effectively and work independently with minimal supervision.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office.
• Smartsheet experience preferred

Preferred Qualifications (Optional to Include)

• Experience with Smartsheet or other workflow/automation platforms.
• Experience in higher education or distance learning environments.
• Knowledge of data management or reporting tools.
• Proficiency in Moodle (preferred)
• (3) years of experience in program management (preferably remote).

   

Additional Job Description:

Competencies:

None

Special Instructions:

Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts and a clear background check will be required upon hire.

Questions or concerns about your application should be directed to LSUA Human Resources at (318) 473-6401 or hr@lsua.edu.

   

Posting Date:

March 4, 2026

   

Closing Date (Open Until Filled if No Date Specified):

March 10, 2026

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

   

Essential Position (Y/N):

   

LSUA is an Equal Opportunity Employer.

   

HCM Contact Information: