• Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups. • Aid in the organization of benefit configuration and structure for the accounts assigned by monitoring plan data integrity. • Assist in determining process improvement efforts. • Maintain prior authorizations and step therapy rules. • Grandfather/transition new clients and update formularies with changes at the direction of the clinical team. • Communicate project status, escalating issues when appropriate. Provide insight into changes to improve workflow efficiency. • Collaborate with member support and customer success teams to review and resolve inquiries related to benefits timely to improve member experience. • Provide troubleshooting support for our claims adjudication process. • Support new client implementations, conduct go-live testing, perform post go-live auditing and support to ensure plans are configured to confirm accuracy.