• Effectively monitor all devices, platforms, and services within a network environment. • Manage and coordinate NOC team shift coverage to ensure NOC operations run efficiently and effectively. • Provide direction, training, and leadership to NOC staff. • Assist with managing NOC standard process and procedure documentation. • Ensure efficient resolution of service requests and incidents, ensuring compliance on assigned SLAs. • Provide timely and effective communication on service impacting incidents. • Analyze client LANs/WANs, isolating problems and recommending reconfiguration of new network hardware. • Modify command language programs and network startup files. • Participate in troubleshooting network/user problems and present resolutions for implementation. • Prepare a variety of network resource reports.