Implementation Manager

More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you. 

About C2FO 

Headquartered in Kansas City, USA, C2FO has more than 450 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $445+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform.

We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products. 

Benefits

At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. https://www.c2fo.com/amer/us/en-us/about-us/careers

About Implementation Manager:

The Implementation Manager at C2FO is not just a coordinator; they are a Technical Solutions Consultant responsible for delivering complex, high-value software integrations. This role requires a "doer" mindset—someone who personally handles business analysis, technical configuration, data mapping, and testing while maintaining the tenacity to drive projects to the finish line.

This role manages the full implementation lifecycle—scoping, planning, execution, and deployment—while ensuring long-term client satisfaction and platform adoption. As a key member of the implementation team, the Implementation Manager brings deep project leadership expertise, a proactive client-first approach, and a strong ability to drive cross-functional collaboration across technical and non-technical teams.

Essential Duties: 

Project Leadership & Execution

• Drive Results: Proactively manage and "chase" internal and external stakeholders to ensure zero slippage in the implementation timeline.
• Project Lifecycle: Lead multiple "heavyweight" client projects, defining plans, tracking milestones, and maintaining detailed documentation.
• Technical Communication: Adapt technical messaging for both IT and treasury audiences to ensure clarity and alignment.
• Training & Enablement: Conduct product training sessions and improve onboarding templates/playbooks to support best practices.
• Hands-on Configuration: Act as the primary "doer" for technical configuration, including data mapping and system setup.
• ERP Integration: Partner with internal Product, Engineering, and QA teams to resolve technical questions and deliver high-quality integrations.
• Deep-Dive Testing: Lead client testing efforts by conducting UAT, coordinating testing plans, and personally logging/resolving technical issues.
• Functional Consultancy: Act as a functional consultant to create custom technical or product solutions for strategic partners.
• Contribute lessons learned to internal knowledge-sharing efforts.
• Strong project coordination and organizational skills
• Comfortable juggling multiple priorities and working with ambiguity
• Excellent written and verbal communication, including stakeholder updates and meeting facilitation
• Detail-oriented with a structured approach to problem-solving
• Collaborative team player with a client-first mindset

Work Environment:

This position is remote, allowing flexibility to work from home, which requires a reliable internet connection in a private setting. 
Travel Requirements: Travel up to 10-20% of the time

Basic Qualifications:

• Education: Bachelor’s degree in business, project management, information systems, or a related field.
• Experience: 4+ years of experience in technical implementation or client onboarding.
• Hands-on Technical Skills: Proven experience performing UAT, data validation, or system configuration (not just managing the people who do it).
• ERP Familiarity: Direct experience with at least one major ERP (SAP, Oracle, NetSuite, or Microsoft Dynamics).
• Data Literacy: Ability to discuss API endpoints, SFTP file structures, and CSV/XML mapping.
• Tool Proficiency: Mastery of Excel (data manipulation/reporting) and project tools like Jira or Confluence.

Preferred Qualifications:

• Industry Context: Experience in financial services, enterprise software, or SaaS implementations.
• Methodology: Familiarity with SDLC, Agile methodologies, or PMP certification.
• Scale: Experience working on large-scale technology transformation programs.
• Advanced Tech: Exposure to AI solutions and process automation.

Commitment to Diversity and Inclusion

As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. 
 
We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.

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