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Role Description

Bloom Growth is seeking a Client Success Manager who can deliver impact at scale. In this role, you will help clients achieve their desired outcomes while providing an exceptional experience throughout their journey. Supporting a high-volume book of clients, your focus will be on scalable engagement strategies that drive software adoption, retention, expansion, and referrals. This position is ideal for someone who thrives in managing complexity, working efficiently across large client segments, and executing strategic initiatives independently to advance engagement, deliver measurable outcomes, and create long-term value.

• Engage proactively with clients to understand goals, challenges, and provide scalable solutions
• Conduct regular account reviews to assess progress and identify opportunities for improvement
• Independently design and optimize multi-client campaigns, automations, and office-hours
• Mitigate risks and ensure successful outcomes through strategic communications and training
• Increase software adoption and value realization by monitoring usage and recommending best practices
• Identify and execute consultative upsell opportunities aligned with client needs
• Generate client referrals by creating raving fans within our ideal customer profile (ICP)
• Share insights, metrics, and client feedback with internal stakeholders

Qualifications

• 2–3 years of relevant experience in a client success or account management role
• Proven ability to independently own and execute client initiatives end-to-end
• Experience managing multiple client accounts simultaneously
• Strong proficiency with CRM systems, preferably HubSpot
• Excellent written and verbal communication skills
• Ability to thrive in a fully remote environment
• Basic mathematical and reasoning abilities

Requirements

• Experience in a software-as-a-service (SaaS) environment
• Bilingual in Spanish

Benefits

• 100% remote work environment
• Medical, dental, vision, and life insurance
• 401(k) with employer match (immediate eligibility)
• Unlimited PTO
• Paid parental leave
• Professional development opportunities
• Company-paid holidays