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Role Description

The Mid-Market Solutions Engineer is a critical pre-sales support role responsible for delivering compelling product demonstrations, use-case alignment, and technical guidance to prospective mid-market customers evaluating Trustwell’s platform. This individual will partner directly with Account Executives and Sales Development Representatives to support key sales motions, with a focus on credibility, solution fit, and driving deal velocity.

This role requires a strong understanding of the functional and technical aspects of Trustwell’s offerings, including Genesis, FoodLogiQ, AskReg, and Product Management modules. The ideal candidate has a background in SaaS, experience working with regulated or process-heavy industries (e.g., F&B, manufacturing, supply chain), and thrives in a collaborative, customer-facing environment.

The Mid-Market Solutions Engineer is not a quota-carrying role but plays a key part in helping prospects understand the value of Trustwell’s products—serving as a translator between customer needs and product capabilities.

• Deliver product demonstrations and presentations to mid-market prospects in partnership with Account Executives and Key Account Managers.
• Understand prospect needs and pain points to effectively map platform capabilities to desired outcomes.
• Support discovery efforts and assist in building demo environments or configuring lightweight use cases to showcase value.
• Collaborate with Product Marketing and Sales Enablement to maintain updated demo scripts, collateral, and use-case playbooks.
• Serve as the technical resource during sales cycles to address product questions, integration feasibility, and data workflows.
• Provide feedback to Product and Engineering teams on prospect requests, competitive gaps, and emerging market needs.
• Assist with the creation of ROI models, RFP responses, and other deal-support documentation as needed.
• Stay current on industry regulations, customer personas, and how Trustwell’s offerings align to compliance and operational pain points.
• Participate in sales training, product certification, and continuous learning to support evolving sales motions and product updates.
• Perform other duties as assigned.

Qualifications

• Strong presentation and communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Experience conducting live software demos for mid-market B2B SaaS prospects.
• Working knowledge of cloud-based software applications and the SaaS business model.
• Familiarity with concepts such as compliance workflows, traceability, supply chain systems, or food/nutrition software is a plus.
• Ability to build rapport quickly with buyers, from food safety to IT to C-suite leaders.
• Skilled in translating requirements into solutions and identifying the “why” behind the “what.”
• Strong organizational skills with the ability to manage multiple priorities across sales cycles.
• Comfort using CRM and sales enablement tools (e.g., Salesforce, Saleloft, HubSpot, ZoomInfo, etc.)

Requirements

• Bachelor’s degree preferred (technical, business, food science, supply chain, or related field).
• 3–5 years of experience in a solutions engineering, pre-sales, sales consulting, or customer success role—ideally within a SaaS or enterprise software company.

Benefits

• Full healthcare benefits, including medical, dental, and vision.
• Supplemental benefits, including STD, LTD, HSA, 401k, etc.
• Responsible Time Off (PTO) + Holiday Pay
• Competitive Compensation + Bonus!
• Excellent culture, growth opportunities, plus much more...

Hiring Process

• Interview with Human Resources
• Panel Interview (Yes, you + 4 others)
• Potential Peer Interview
• Offer of Employment (Background Screening/References)

Compensation

The compensation for this role is based on several factors, including the candidate's experience, education, skills, and alignment with the responsibilities outlined for the role. The anticipated salary range for this role is outlined below; with most candidates hired in the mid-range.

Equal Employment Opportunity

Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team.