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Role Description

The Director of Information Technology is hands on to lead and scale our IT, security, cloud, and infrastructure capabilities as we continue to grow as a SaaS health technology company. This role is critical to ensuring the reliability, security, and compliance of our platforms while enabling productivity across the organization.

• Own and operate corporate IT systems including endpoint management, identity and access management, collaboration tools, and internal applications.
• Design, implement, and maintain scalable, secure, and reliable cloud infrastructure leveraging AWS, Entra, and or cloud native platforms.
• Oversee networking architecture including VPNs, firewalls, segmentation, and connectivity between cloud and corporate environments.
• Establish IT standards, policies, and procedures to support a growing, distributed workforce.
• Foster a culture of Infrastructure as Code (IaC) using tools like Terraform and Ansible to eliminate manual bottlenecks.
• Lead the company’s information security program, including policies, risk management, incident response, and security operations.
• Ensure compliance with applicable regulatory and industry standards such as HIPAA, SOC 2, ISO 13485, and other customer or partner requirements.
• Partner with Compliance and Engineering teams to support audits, risk assessments, and vendor security reviews.
• Drive security awareness and training across the organization.
• Lead DevOps strategy including CI/CD pipelines, infrastructure as code, monitoring, logging, and reliability practices.
• Partner closely with Engineering to improve system availability, performance, scalability, and cost optimization.
• Establish and track SLOs, SLAs, and operational metrics for production systems.
• Own disaster recovery, business continuity, backup, and resiliency planning.
• Build, mentor, and manage a high-performing team across IT operations, cloud engineering, and security.
• Serve as a trusted partner to Engineering, Product, Finance, and Operations leaders.
• Manage vendors and service providers, including MSPs, security tools, and cloud partners.
• Support due diligence and integration activities related to customer security reviews, partnerships, or acquisitions.
• Develop and execute an IT and infrastructure roadmap aligned with company growth and business objectives.
• Own budgeting, forecasting, and cost management for IT, security, and cloud infrastructure.
• Evaluate and implement tools and technologies that improve efficiency, security, and scalability.

Qualifications

• Bachelor’s degree in a relevant field such as Computer Science, Information Technology, Management Information Systems, Engineering, or a related technology discipline.
• 8–12+ years of experience in IT, infrastructure, cloud engineering or DevOps, with at least 5 years in a leadership role.
• Strong experience operating SaaS platforms in cloud environments preferably AWS.
• Demonstrated ownership of security and compliance programs in regulated environments (healthcare strongly preferred).
• Hands-on knowledge of:
  • Identity and access management (SSO, MFA, RBAC)
  • Cloud networking and security architecture
  • CI/CD pipelines and infrastructure as code (Terraform, CloudFormation, etc.)
  • Endpoint management and corporate IT tooling
• Proven ability to scale systems and processes in a growing organization.

Requirements

• Experience in health tech, medical devices, or regulated SaaS environments.
• Familiarity with HIPAA, SOC 2 Type II, ISO 13485, or similar frameworks.
• Experience supporting remote-first or distributed teams.
• Strong vendor management and audit support experience.

Leadership Competencies

• Security-first and risk-aware mindset.
• Strong operational discipline and attention to detail.
• Clear communicator who can translate technical concepts for non-technical stakeholders.
• Pragmatic, hands-on leader who balances speed with reliability and compliance.
• Collaborative partner with a customer- and employee-centric approach.