ZEDEDA, the leader in edge orchestration, delivers visibility, control and security for the distributed edge, with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises systems. Distributed edge solutions require a diverse mix of technologies and domain expertise and ZEDEDA enables customers with an open, vendor-agnostic orchestration framework that breaks down silos and provides the needed agility and future-proofing as they evolve their connected operations. Customers can now seamlessly orchestrate intelligent applications at the distributed edge to gain access to critical insights, make real-time decisions and maximize operational efficiency. ZEDEDA is a venture-backed Silicon Valley company, headquartered in San Jose, CA, with teams in India and Europe.
Sr. Customer Support and Deployment Engineer
Location
United States
Posted
59 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are responsible for delivering frictionless and smooth deployments to our Fortune 500 customers. Deployments run over a period of 12-24 months during which you develop trusted technical relationships with our customer and also take the initiative to update documentation, write better procedures, create a video.
- Deliver frictionless and smooth deployments
- Develop trusted technical relationships with customers
- Update documentation and write better procedures
- Create instructional videos
- Coordinate cross-functional deployment activities
- Handle technically complex challenges
- Strive for customer success by understanding their needs
Qualifications
- 8+ years experience supporting technical end-users
- BS in Computer Science, Information Technology or similar experience
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters and interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures
- Operate and troubleshoot SSH; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
Benefits
- Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.
- The base pay range is dependent on your skills, qualifications, experience and location for this role.
Job Requirements
- 8+ years experience supporting technical end-users
- BS in Computer Science, Information Technology or similar experience
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters and interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures
- Operate and troubleshoot SSH; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
Benefits
- Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.
- The base pay range is dependent on your skills, qualifications, experience and location for this role.
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