• Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. • Completes assignments timely and efficiently. • Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. • Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. • Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. • Owns projects from end to end, ensuring that the managed account customer is the focal point of the process. • Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.