Principal Service Engineer, PHP, ITSM, Virtual
Location
California + 1 moreAll locations: California, Oregon
Posted
9 days ago
Salary
$65.8K - $103.9K / year
Job Description
Job Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Information Technology -OR- a combination of equivalent education and experience
- 8 or more years of experience working in IT Service Management engineering, administration, or related experience
- 8 or more years of experience leveraging data and metrics to drive behavior, process, and priority decisions
- Experienced using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- 8 or more years of experience leading and representing the ITSM and Operations in backlog discussions and standups to establish appropriate prioritization of workload
- 8 or more years of experience influencing engineering team members in translating customer and technical requirements into ITSM platform architecture to meet organizational performance expectations
- 8 or more years of experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
- 6 or more years of experience in managing ITSM applications in cloud or hybrid environments
- 6 or more years of experience with configuring and operating ITSM platforms and automation tools
- 6 or more years of experience applying ITIL framework in enterprise settings
- 6 or more years of experience in mentoring technical teams and driving ITSM maturity initiatives
- Master's Degree Computer Engineering, Computer Science, Information Technology -OR- a combination of equivalent education and experience (preferred)
- Coursework/Training: ITIL Framework Certification (preferred)
- Coursework/Training: ITSM Platform Certification (preferred)
- Experience in a Healthcare environment (preferred)
Benefits
- Health care benefits (medical, dental, vision)
- Retirement 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays)
- Voluntary benefits
- Well-being resources
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