• Create and configure new and existing client websites (using third party software), following established SOPs and best practices. • Assist less senior teammates with development low to moderate complexity sites. • Proficient at root cause analysis and serves as subject matter resource in client meetings, as needed. • Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight. • Accountable for individual quality assurance on low to moderate complexity builds. • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools • Primarily responsible for providing training and mentorship of less senior teammates. • Works on moderate complexity (or greater) client projects. • Participation in client meetings as needed. • Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed. • Developing root cause analysis skills to provide direct daily support to assigned clients as directed. • Anticipates and responds to client support questions as assigned and works directly with clients. • Assist with education of clients’ HR administrators on benefits programs, legislation, and regulatory requirements, with respect to assigned software, with very limited oversight. • Assist with training clients’ HR administrators on assigned software, with very limited oversight. • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. • Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates. • Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform. • Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology. • Follow department guidelines, policies and procedures, including professional development and continuing education required for valid licensing. • Assist with the documentation of renewal, sales, and insurance operations compliance documents into the sales management database. • Pursues a course of personal and professional development.