• Review assigned pre-pay or post-pay records, investigate coverage, and determine primacy to maximize revenue for client’s recovery programs. • Review eligibility and other documentation to verify current payer order of benefits. • Leverage knowledge and expertise in COB/TPL to review eligibility. • Identify trends from payer data to process appropriately per client and business needs. • Contact Healthcare Insurance carriers regarding eligibility discrepancies. • Educate Healthcare Insurance carriers on Coordination of Benefits rules. • Analyze written communication from insurance companies including explanation of benefits (EOBs). • Support internal groups with gathering and interpretation of eligibility work. • Follow standards of quality and productivity metrics assigned by management.