Care Delivery Tele Sales Agent

SalesSalesFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

California + 3 moreAll locations: California, Illinois, Montana, South Dakota

Posted

13 days ago

Salary

$40.6K - $55.8K / year

Seniority

Senior

Bachelor DegreeEnglishSpanish

Job Description

• Conduct selling activities related to inbound and outbound calls within a care delivery setting • Convert Medicare eligible callers to become patients during telephonic conversations • Educate and provide prospective patients with the PIPC value proposition • Act as the first point of contact with Humana • Anticipate member needs and questions for stellar customer service • Team with community engagement managers and field sales agents • Foster a competitive, sales mindset to enable business growth • Document interactions with prospects and patients • Maintain and update knowledge repository and FAQs • Achieve performance levels to established standards • Protect confidential information and company assets

Job Requirements

  • Demonstrates strong verbal communication skills
  • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
  • Simplify complexity and integrate internal efforts to deliver an optimal customer experience
  • Comfort working in a telephonic intensive environment
  • Proficient in Microsoft Outlook, Word, and Excel
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Bachelor’s degree (preferred)
  • Telephonic sales experience (preferred)
  • Understanding of value-based primary care and/or Medicare Advantage (preferred)
  • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance (preferred)

Benefits

  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off, company and personal holidays
  • Volunteer time off
  • Paid parental and caregiver leave
  • Short-term and long-term disability
  • Life insurance and many other opportunities

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