Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1889H1B SponsorCompany SiteLinkedIn

Location

Maryland

Posted

9 days ago

Salary

$17 - $23 / hour

High School2 yrs expEnglish

Job Description

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems • Verifies contacts and account information • Examines customer problems and implements appropriate corrective action to respond to customer requests • Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action • Maintains and creates logs, reports, records, and files • Investigates, coordinates, and tracks a wide range of customer issues and problems • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution • May interface with offshore call center to answer questions on process or specialized situations • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments • May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers

Job Requirements

  • High School diploma or equivalent required
  • Generally, has 2+ years of generally related customer service experience
  • General knowledge of assigned area’s products and customer service activities
  • Proficient MS Office skills
  • Must be able to navigate a computerized data entry system or other relevant applications
  • Strong verbal and written skills

Benefits

  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan

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