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Role Description

This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.

Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include:

• Account management
• Giving basic customer support
• Troubleshooting
• Providing training to customers on products and services to achieve a high level of customer satisfaction

Qualifications

• High School diploma or better
• 1 year of Customer Service or equivalent experience
• Fluency in American Sign Language (ASL)

Requirements

• Professional and courteous phone and electronic communications presence
• Ability to write simple correspondence
• Ability to effectively present information during one-on-one and small group situations
• Good customer service skills and knowledge of principles and processes for providing customer services
• Strong active listening skills
• Able to complete work assignments independently or with minimal supervision
• Effective case and time management
• Detail oriented and proficient at multitasking
• Strong adaptability and capacity to work in fast-paced environments
• Basic comprehension and application of using computers in an MS Windows environment
• Typing speed of 45+ wpm
• Positive attitude, team player, and good interpersonal communication skills

Company Description

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all:

• Call captioning and video relay services
• Over-video and in-person sign language and spoken language interpreting
• Translation
• Real-time captioning
• Post-production language services

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Working Conditions and Physical Requirements

• Punctual and reliable attendance
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time
• Ability to sign using ASL for extended periods of time
• Ability to lift and move equipment 30-50lbs
• Must be able to work during day, night, weekend, and holiday shifts; flexibility with shifts is required
• At home employees require a high-speed internet connection and a confidential working space with a desk and chair
• Workstation must have an Ethernet connection

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.