• Significantly contribute to the enterprise implementation strategy, aligning onboarding and go-live experiences with company growth, revenue, and retention goals. • Establish scalable frameworks, methodologies, and best practices to support enterprise and complex customer implementations. • Anticipate market, customer, and regulatory trends impacting implementations and proactively adapt strategy • Serve as sponsor for strategic and enterprise customers during onboarding and early lifecycle phases. • Build trusted relationships with health plan and provider organization senior customer stakeholders, positioning Vatica + Cozeva as a long-term strategic partner. • Act as the voice of the customer internally, influencing product direction, roadmap priorities, and process improvements. • Directly lead planning, execution, and delivery of complex, multi-workstream enterprise implementations. • Ensure consistent, high-quality onboarding experiences across customers while allowing for tailored solutions where required. • Drive continuous improvement in implementation efficiency, predictability, and outcomes. • Partner with Sales to support deal scoping, implementation planning, and smooth handoffs from pre-sale to post-sale. • Collaborate with Product, Data, Engineering, Clinical, and Support teams to resolve implementation dependencies and customer risks. • Influence cross-functional priorities to reduce friction and improve customer outcomes. • Define, track, and report on implementation KPIs including time-to-first-value, customer satisfaction, adoption, and retention indicators. • Use data-driven insights to identify risks, trends, and opportunities for optimization. • Contribute to forecasting, capacity planning, and resource allocation decisions.