Military Skillbridge Opportunity - Member Care Advisor
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Position Overview
The Member Care Advisor is a full-time remote position focused on delivering exceptional service and support to NCD members and providers.
Selected active-duty service members will begin in a structured SkillBridge training and onboarding period prior to separation from the military. Upon completion of military service, the participant will transition into full-time employment with NCD in this role.
What You’ll Do
- Handle inbound and outbound communication with members and providers
- Support clients via phone, email, and chat
- Review member policies and answer questions regarding benefits, billing, enrollment updates, and disputes
- Accurately document all interactions in CRM systems
- Escalate complex issues appropriately
- Maintain working knowledge of products and services
- Meet performance goals related to service quality, KPIs, attendance, and schedule adherence
- Build trust with members and improve retention
Structured Onboarding & Training
During the SkillBridge period, participants will:
- Complete 2–4 weeks of structured remote training
- Learn insurance fundamentals and product knowledge
- Receive systems training (CRM, communication platforms, internal tools)
- Shadow experienced team members
- Gradually assume live member interactions with coaching support
- Receive regular feedback and performance development guidance
Ideal Military Background
This role aligns well with service members who have experience in:
- Personnel administration
- Medical support or healthcare operations
- Logistics coordination
- Finance/pay services
- Communications or call center environments
- Any operational role requiring documentation accuracy and process discipline
Transferable strengths include:
- Professional communication
- Attention to detail
- Accountability and schedule adherence
- Multitasking across systems
- SOP compliance
- Service-focused mindset
Qualifications
- Active-duty service member within 180 days of separation
- 2+ years of customer service or administrative experience preferred
- Strong verbal and written communication skills
- Proficient in MS Office and computer systems
- Ability to multitask across multiple platforms
- Bilingual (Spanish) is a plus
Work Environment
- 100% remote
- Equipment provided
- Professional, distraction-free home workspace required
Benefits Upon Full-Time Employment
- Company-paid health, dental, life, and disability insurance
- 401(k) with employer match
- Professional development opportunities
- Work-from-home support
- Positive and growth-oriented work culture
If you are ready to transition from military service into a growing organization that values performance, positivity, and people, we encourage you to apply.
Join NCD and continue serving — this time by helping us Spread the Smile.
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