• Oversee a portfolio of 50–100 accounts, ensuring timely renewals and identifying upsell/cross-sell opportunities. • Maintain account plans, manage pipelines, and achieve sales goals using CRM tools. • Resolve customer issues to enhance satisfaction and value. • Build strong relationships with executive stakeholders across departments. • Conduct business reviews to gather feedback and identify growth opportunities. • Provide industry-driven strategic guidance to help customers achieve business objectives. • Stay updated on food industry trends to position Trustwell as a key partner. • Work with internal teams (Customer Success, Professional Services, Product, Finance) to address customer needs and drive account health. • Meet or exceed revenue goals through upselling, cross-selling, and tailored proposals demonstrating ROI. • Track account metrics, including renewals, revenue, and customer satisfaction. • Deliver accurate forecasts and regular updates to leadership. • Stay informed on product updates, industry trends, and best practices through training and collaboration; both internally and externally. • Address client requests, assist with urgent issues, and support customer experience initiatives. • Contribute case studies and testimonials as needed. • Other duties as directed and/or assigned.