Overview:

Extropy is seeking a Director of Value Delivery, to lead and grow a portfolio of manufacturing clients, serving as a strategic partner responsible for client satisfaction, financial performance, and delivery excellence. This role sits at the intersection of client leadership, financial accountability, and execution governance, working closely with project managers and consulting delivery pods to ensure outcomes are achieved on time, on budget, and at target margins.

The ideal candidate brings deep experience working with manufacturing organizations, strong financial acumen, and the ability to engage confidently with executive stakeholders while coordinating globally distributed teams.

Key Responsibilities: 

Client Ownership & Relationship Management

• Own and manage a portfolio of approximately 10 manufacturing clients with locations in the United States, Canada, Europe, and APAC.
• Serve as the primary executive-facing partner for client stakeholders, including CFOs, CTOs, and COOs.
• Lead QBRs, client satisfaction initiatives, retention efforts, and expansion discussions.
• Act as a trusted advisor, understanding client priorities and advising on AI and digital transformation strategy at both strategic and solution levels.
• Expand client relationships to areas where no relationship exists today.
• Serve as the accountable executive owner for value realization, ensuring client objectives, success metrics, and outcomes are clearly defined and achieved.
• Anticipate client needs and risks by maintaining a forward-looking understanding of business priorities, organizational readiness, and change impact.
• Lead executive-level communications during key moments, including escalations, scope changes, and delivery or financial risk discussions.
• Reinforce Extropy’s role as a long-term strategic partner by aligning delivery outcomes to client financial and operational goals.

Financial Accountability

• Own revenue, margin, and forecasting for assigned accounts.
• Maintain and grow margins through disciplined scope management, utilization awareness, and proactive risk identification.
• Partner with internal leadership to ensure accurate forecasting and financial transparency.
• Ensure alignment between statements of work, delivery execution, and commercial expectations across the portfolio.
• Proactively identify financial risks related to scope, resourcing, or delivery complexity and lead mitigation efforts.
• Drive disciplined portfolio management to balance client priorities, team capacity, and profitability.
• Use portfolio insights to inform pricing, resourcing strategies, and future engagement structures.

Delivery Excellence & Governance

• Align to delivery pods, working closely with Project Managers and Program Management to drive execution and client satisfaction.
• Ensure projects are delivered on time and on budget, managing escalations and governance as needed.
• Oversee delivery quality, risk management, and client communication across engagements.
• Establish and uphold consistent delivery governance standards across manufacturing engagements.
• Maintain active oversight of delivery health, including scope adherence, risk management, and executive communication cadence.
• Lead resolution of complex delivery challenges, ensuring timely decision-making and alignment across stakeholders.
• Champion continuous improvement in delivery processes, tooling, and operating rhythms to improve predictability and quality.

Team Leadership

• Directly manage 1–2 Project Managers supporting manufacturing accounts.
• Provide coaching, guidance, and performance feedback while maintaining a primarily client-facing role.
• Lead effectively across global, remote teams spanning the US, Canada, and India.
• Set clear expectations for delivery leadership, accountability, and client engagement across Project Managers.
• Coach Project Managers on executive communication, financial awareness, and risk management.
• Foster a culture of ownership, transparency, and continuous learning across globally distributed teams.
• Serve as a role model for Extropy’s client-first, outcomes-driven delivery approach.

Strategic Growth

• Identify opportunities for cross-sell, expansion, and new solution adoption within existing accounts.
• Develop a strategic roadmap with each client, helping to define success criteria and prioritize new initiatives. 
• Partner with Sales and Solutions leadership to support seamless transitions from sale to delivery.
• Identify patterns and insights across accounts to inform solution development and go-to-market strategy. Contribute to account planning by aligning client roadmaps with Extropy capabilities and future offerings.
• Support expansion efforts by ensuring delivery success translates into long-term client trust and growth.

Key Performance Indicators (KPIs)

• Portfolio revenue growth
• Portfolio margin performance
• Client satisfaction and Net Promoter Score (NPS)
• Portfolio forecast accuracy
• On-time and on-budget delivery performance
• Client retention and expansion within the manufacturing portfolio

Qualifications

• 8+ years of experience in consulting, professional services, or digital transformation environments.
• 5+ years of experience working with or advising manufacturing organizations, with strong financial domain exposure.
• 3+ years of experience managing or leading teams.
• Strong financial literacy, including gross margin, utilization, and forecasting.
• Proven ability to communicate effectively with C-suite executives (CFO/CTO/COO).
• Experience advising clients on AI strategy and technology-enabled transformation.
• Demonstrated success leading global, remote teams across time zones.

Work Arrangement

• Remote, with collaboration across teams in the US, Canada, and India.
• Primary working hours aligned to US Eastern Time.

Travel Requirements

• 10–25% travel to support client meetings, workshops, and key milestones as required.

Compensation

• $160,000 - $175,000 USD, based on experience  
• 20-30% bonus based on meeting targets 

Benefits

• Employer-Provided Healthcare Options
• Work laptop and working from home equipment
• Unlimited PTO
• People First Work Environment