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Labcorp

In Pursuit of Answers

Credit & Collections Specialist I

CollectionsCollectionsFull TimeRemoteJuniorTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

13 days ago

Salary

$17 - $18 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

• Follow SOP’s to reduce aging AR >60‑day balances • Outreach to customers by phone, email, and/or letters • Handle sensitive information in a confidential manner • Prepare updates on account resolution for various levels of leadership • Document all activities and attempts to reduce balances • Prepare placement packages for outside attorneys for possible litigation • Communicate via telephone with operations management, physicians, attorneys, and internal customers • Utilize tools to obtain improved billing information • Perform research and evaluation of complex projects/assignments to identify and measure financial implications • Analyze and determine areas for process improvement and education

Job Requirements

  • High School Diploma or GED or equivalent
  • Minimum 1 year of relevant work experience
  • Prior call center, customer service, collections, or healthcare billing‑related work experience (preferred)
  • Proficiency in Microsoft Office products, including but not limited to Excel
  • Ability to compile and organize data
  • Critical thinking skills and a basic understanding of medical and computer skills
  • Ability to work independently and manage time effectively
  • Dedicated, quiet workspace free from distractions
  • Internet download speed of at least 50 Mbps (no satellite internet)
  • Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

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