• Manage assigned Strategic Business Unit (SBU) billing cycle, including oversight of proforma review and revisions; time and cost adjustments; transfers; and final invoice processing, ensuring accuracy, compliance, and on time delivery • Direct, assign, and oversee the work of billing specialists, ensuring appropriate workload distribution, consistent application of billing standards, and efficient departmental workflows • Serve as a subject matter expert for complex billing issues, partnering with attorneys and internal stakeholders to resolve escalated matters and drive effective outcomes • Oversee the ongoing review of aged work in progress (WIP), collaborating with billing specialists and attorneys to remediate non compliant or aging items in accordance with firm and client guidelines • Ensure timely resolution of unallocated cash and trust balances, maintaining strong internal controls and supporting accurate financial reporting • Manage month end and month-open activities, including generation of proformas and supporting reports, monitoring attorney proforma submission deadlines, and coordination of final billing approvals for WIP adjustments • Support onboarding of lateral hires and transitions related to departing attorneys • Conduct periodic reviews and provide feedback to direct reports to maintain accuracy and adherence to firm and client requirements of rate compliance, alternative fee arrangements (AFAs), volume discounts, multi-payor setups, and other complex billing agreements • Lead the evaluation, testing, and implementation of billing systems, tools, and process enhancements, acting as a key contributor to technology and operational improvements • Mentor direct reports through performance management, coaching, goal setting, and professional development, fostering a high performing and accountable billing team • Deliver regular, concise updates to firm leadership regarding billing statuses, risks, trends, and opportunities for efficiency and optimization • Establish, monitor, and report on key performance indicators (KPIs) to measure departmental effectiveness and alignment with organizational goals • Drive continuous process improvement initiatives to enhance billing accuracy, efficiency, client satisfaction, and overall operational excellence • Stay current on industry trends, best practices, and advancements in legal billing technology, recommending and implementing innovative solutions where appropriate • Develop, maintain, and enforce documented standard operating procedures (SOPs) to ensure consistency, compliance, and scalability within billing operations • Promote a collaborative, professional, and service oriented culture within the Accounting Department and across the firm • Manage staffing activities for the billing function, including workforce planning, interviewing, hiring, onboarding, and separation processes, in compliance with firm policies and employment standards • Perform other related duties as assigned in support of firm objectives