Technical Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

Kentucky

Posted

10 days ago

Salary

$17 / hour

High School0.5 yrs expEnglish

Job Description

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases. • Performing routine call center activities concerning business products and services. • Using the tools provided to guide you through customer conversations. • Providing customers with important information while communicating in a warm empathetic manner. • Gathering information to keep customer profiles and accounts up to date. • Using your computer knowledge to give exceptional customer service.

Job Requirements

  • Have a high school diploma or equivalent.
  • Be able to successfully pass a criminal background check.
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
  • Have at least 6 months of customer service work experience.
  • Typing Speed of 30WPM or higher.
  • Have knowledge of desktop and portable devices.
  • Have knowledge of relational databases, SSL and/or Servers.
  • Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
  • Secured workspace that has a door that separates you from the rest of your home.

Benefits

  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
  • Weekends and holidays normally off

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