• Sets up and maintains digital customer records • Provides administrative support for the Technical Service Center and Manufacturing & Industrial Sales Team • Provides service and support for internal and external customers via primarily phone support • Conducts routine data maintenance of sales, web, landfill, Visor and company landfill systems • Performs data entry into WM systems • Performs quality assurance reviews of account setups • Prepares customized bills, exports from WM systems, and various letters and correspondence upon request • Prepares volume and revenue reports for sales reps and customers • Supports billing inquiries or special bills • Coordinates waste profile renewals • Maintains electronic and hard copy filing systems