Description

Job Title: Provisioning Team Member

Department: Operations – Services 

Reports To: RavenTek Program Manager

Location: Remote

Schedule: Monday – Friday 

Hours: Full-time, 40-hours/week

FLSA Status: Hourly, Non-exempt

Clearance: Public Trust

Position Summary

The Provisioning Team Member supports the IAM Access Office activities for the EHRM-IO go-lives. This role ensures appropriate provisioning of users by coordinating between Veterans Affairs (VA) and Cerner System leads, following all EHRM-IO IAM Access Office processes, and working closely with VISN leads. The performance of the Provisioning Team Member position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer. 

Requirements

Essential Duties and Responsibilities 

• Process end user provisioning requests in a timely manner, to meet deployment deadlines.
• Conduct data validation, data audits, and maintain overall data quality for provisioning records.
• Follow all processes and SOPs for provisioning.
• Coordinate with URACs and site users to ensure accurate and complete lists of users, including all relevant user identity traits, are provisioned for each event.
• Plan, design, and oversee development of complex enterprise-wide or large-scale information architectures, supporting successful EHR deployment.
• Ensure system compliance with open systems architecture standards for complex information management solutions.
• Identify necessary interfaces between enterprise applications and legacy IT environments.
• Support program/project planning and milestone development.
• Support business case analysis, identification of alternative solutions, and assessment of business impacts.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Submit Status Reports on a regular basis, as required.
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
• Complete required compliance training as assigned.
• Other duties as assigned.

Knowledge and Critical Skills

• Solid understanding of hardware, software, OS, middleware, communications systems, and security components.
• Knowledge of open systems architectures and compliance standards.
• Ability to integrate enterprise solutions with legacy IT environments.
• Skilled in coordinating across multiple stakeholders and teams.
• Expertise in planning, designing, and deploying enterprise information architectures to support secure end user provisioning.

Education & Work Experience

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business or related field.
• Minimum 5+ years of relevant professional experience.
• VA experience is preferred.
• Experience implementing Electronic Health Records is preferred.

Certifications, Licenses

• N/A

Special Requirements

• N/A

Work Environment 

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. 

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.