Grafana Labs

Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Documentation & Technical Writing Manager

Technical WriterTechnical WriterFull TimeRemoteTeam 501-1,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$143.8K - $172.5K / year

EnglishOpen Source

Job Description

• Understand the gaps in our current documentation and how to organize and build documentation for scale • Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products • Manage a team of technical writers • Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video • Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation • Support a transparent project management process to help internal stakeholders track significant updates to our documentation • Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing

Job Requirements

  • Experience leading and writing excellent developer documentation in a dynamic, fast-paced environment
  • Experience interacting with engineering and other internal and external groups to define deliverables, priorities, and processes
  • Player/coach mentality to engage with an international team
  • Ability to quickly understand the organization’s needs and develop a plan in response, helping technical writers prioritize high-priority feature release work with other documentation, usability, and process improvements
  • Experience managing remotely across global time zones
  • Experience as a technical writer working on developer documentation
  • Experience working with the open source community
  • Experience building relationships and advocating for the technical writing discipline with internal stakeholders
  • First-class written, verbal, and interpersonal communication skills
  • Experience working with docs-as-code, Markdown, Git, GitHub, and project management tools

Benefits

  • 100% Remote, Global Culture
  • Scaling Organization
  • Transparent Communication
  • Innovation-Driven
  • Open Source Roots
  • Empowered Teams
  • Career Growth Pathways
  • Approachable Leadership
  • Passionate People
  • In-Person onboarding
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.

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