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CenterWell Pharmacy is seeking a Senior UX Design Strategist who operates upstream of production—someone who thrives in ambiguity, frames complex problem spaces, and translates research, analytics, and business inputs into clear strategic direction.

This role is not primarily about executing creative briefs or Epics, nor refining UI components. It is about shaping the long-term direction of the digital pharmacy experience by synthesizing insight into structured opportunity spaces and guiding product strategy through systems-level thinking.

You will partner closely with Product, Research, BI, and Strategy to define north-star principles, identify high-leverage opportunities, and create artifacts that accelerate organizational clarity and alignment. This role will report to the Lead, UX Strategy.

What You'll Do

Strategic Framing & Opportunity Architecture

• Lead discovery efforts that synthesize quantitative analytics, qualitative research, VoC insights, and business objectives into cohesive strategic narratives.
• Define opportunity areas and experience principles that influence roadmap prioritization.
• Create structured frameworks, journey models, and ecosystem maps that bring clarity to complex or ambiguous problem spaces.
• Translate current-state complexity into prioritized future-state direction.

Cross-Functional Influence

• Partner with Product Managers, Researchers, BI teams, and Design peers to align around shared definitions of customer needs and business opportunity.
• Facilitate collaborative working sessions that elevate thinking and uncover root causes.
• Present synthesis, trade-offs, and recommendations to leadership in clear, compelling formats.

Concept Development & Validation

• Develop information architecture, experience flows, and conceptual prototypes that communicate strategic direction.
• Define research criteria and collaborate in validation efforts to test and refine experience concepts.
• Ensure strategic proposals are grounded in user insight, operational feasibility, and business constraints.

AI-Enabled Design Practice

• Leverage AI tools to accelerate research synthesis, pattern identification, opportunity modeling, and prototyping.
• Use AI as a cognitive amplifier while applying strong judgment to distinguish signal from noise.
• Explore emerging AI-enabled design workflows that enhance strategic clarity and speed.

What We're Looking For

• 5+ years of experience in UX, Interaction Design, Information Architecture, or Experience Strategy.
• Ability to move from research and data to structured opportunity definition.
• Strong systems thinking and comfort operating in ambiguity.
• Proven experience influencing cross-functional stakeholders and shaping digital product direction.
• Experience translating user research into strategic recommendations.
• Ability to communicate complex ideas clearly—visually, verbally, and in structured artifacts.
• A portfolio demonstrating strategic framing, synthesis artifacts, and concept development (not limited to production UI execution).

Preferred Strengths

• Experience in healthcare, pharmacy, or other complex regulated environments.
• Experience collaborating closely with BI and analytics teams.
• Experience facilitating cross-functional workshops or strategic alignment sessions.
• Experience incorporating AI-assisted tools into research, synthesis, or prototyping workflows.
• Ability to independently define problem spaces and propose structured approaches with minimal direction.

Why This Role Is Different

You will have the opportunity to shape the long-term direction of the digital pharmacy experience—not simply execute against a backlog. Your work will influence roadmap decisions, clarify opportunity areas, and serve as a foundation for product strategy.

This role is ideal for designers who:

• Think in systems, not screens.
• Frame problems before solving them.
• Enjoy connecting dots across research, analytics, and business constraints.
• Want to influence roadmap direction, not just production output.

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, Information Architecture, or related field (or equivalent professional experience).
• 5+ years of experience as a UX Designer, Interaction Designer, Information Architect, or Experience Strategist working across web and/or native mobile platforms.
• Demonstrated ability to translate research, analytics, and business objectives into structured experience strategies and design direction.
• Strong understanding of interaction design principles, information architecture, and contemporary design systems.
• Proven experience influencing cross-functional stakeholders.
• Experience defining research criteria, participating in or leading user research efforts, and translating insights into actionable recommendations.
• Experience developing conceptual prototypes and communicating experience direction effectively using Figma and Lucid.
• Ability to identify problems and manage multiple inquiries simultaneously.
• A portfolio demonstrating strategic framing and end-to-end experience thinking.
• Passion for improving consumer experiences within a large ecosystem.

Additional Information

• Location: Remote (EST or CST working hours preferred).
• Minimal travel required.
• Humana and its subsidiaries require associates working outside of their home to comply with company vaccination and health policies in accordance with current guidelines.

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Use your skills to make an impact
 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.