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Support Solutions Engineer, Data Platform, Big Data / Analytics

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 10,001+Since 1997H1B SponsorCompany Site LinkedIn

Location

United States

Posted

43 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishApacheCloudHadoopJavaKafkaOpen SourcePythonRabbit MQSparkSQL

Job Description

• Monitoring and handling customers’ requests • Troubleshooting and solving issues • Automating support needs • Developing support documentation and runbooks • Improving and maintaining support tools and automation • Understanding product offerings • Continuously looking for ways to improve the engineering support experience • Advocating for customers, following through on issues and resolving them in a reasonable time • Providing insights and feedback to improve tools

Job Requirements

A minimum of 5 years of professional support or engineering experience, particularly in Big data technologies including and not limited to Spark, Trino, Druid, Iceberg, Hadoop framework, Kafka and Flink.
Prior experience supporting platforms built using open source technologies such as Apache Kafka, Spark, and Hadoop.
Worked with big data warehouse storage systems (e.g. Iceberg)
At least 1 year of experience in providing technical support for Kafka clusters or other pub/sub systems like Google Cloud Pub/Sub, RabbitMQ, etc.
Ability to read and write SQL queries to pull required complex data to support any reported issues/product defects
Prior Experience with cloud infrastructure and/or container orchestration platform
Desire and aptitude to learn how the pieces of the big data platform work together.
Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of big data and data movement.
Data-driven and evidence-based decision-maker.
Proficient in at least one programming language, ideally Python and/or Java, enabling you to contribute to codebases across related domains.
Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement.
Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience.
Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation.
Strong collaboration skills and experience working with cross-functional teams.
Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base.
Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment.
Knack for providing proactive feedback during early development stages of a product offering based on subject matter expertise and user sentiment.

Benefits

Health Plans
Mental Health support
401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
Full-time salaried employees are immediately entitled to flexible time off