• Own and continuously improve the handoff process between Sales and Production — ensuring scopes, briefs, timelines, and expectations are locked before creative work begins • Build and maintain scalable production workflows supporting high-volume output across static, video, animation, and interactive formats • Design a standardized resourcing process that matches creative talent to projects and prevents bottlenecks before they happen • Develop and maintain a polished client onboarding process — covering asset delivery, approvals, communication norms, and project expectations • Identify friction points across the production pipeline and implement durable solutions, not workarounds • Use AI tools — including Claude, ChatGPT, Cursor, Zapier, Bolt, Make, n8n, and similar platforms — to build internal tools, automations, and workflow improvements • Reduce manual overhead by developing automation across production workflows and internal systems • Build dashboards and automation inside Monday.com that give real-time visibility into workload, capacity, and project status • Develop and maintain internal systems: live production calendars, capacity trackers, and operational dashboards • Keep internal systems clean, accurate, and accessible so production data can actually be trusted • Create documentation and training materials that help teams adopt new tools without friction • Provide leadership with regular reporting on operational health, workflow efficiency, and production performance • Support margin visibility and project-level operational insights • Partner with leadership to identify operational opportunities that expand service offerings • Manage internal department expenses and approve freelancer invoices within project budgets • Help build the operational foundation that scales with CRAFTSMAN+ as we grow.