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Role Description

Do you want a fulfilling career helping individuals seeking social security disability benefits and/or veterans disability benefits? Our Retainer Specialist guides potential clients through the representation forms process, ensuring we can easily proceed with their claims. The work hours are Monday – Friday from 9:00 am to 6:00 pm, with one hour for lunch. This is a remote work from home position.

• Answer calls on auto dialer from potential clients.
• Patiently explain the documents to the clients.
• Walk the clients through the process of how to electronically sign documents via text and email.
• Document the calls accordingly so that our phone system can dial the next call.
• Performs other related duties as assigned.

Qualifications

• Must have a persuasive phone presence and have the ability to persuade the client to complete the representation forms.
• Must be tech savvy and must be able to explain to a non-tech savvy client how to electronically sign documents by text and email.
• Must have a friendly, professional telephone voice.
• Must be patient with clients.
• Must be a problem solver.
• Must be an independent worker.
• Must be able to handle a high call volume with back-to-back calls; hundreds of calls per day.
• Ability to function well in a high-paced and at times stressful environment.
• Proficiency with Microsoft Office Suite and general computer proficiency.
• Reliable and dependable attendance is essential.
• Must be able to work Monday through Friday from 9:00 am to 6:00 pm EST.
• Bilingual is preferred.

Requirements

• High school diploma or equivalent.
• At least two years of high volume sales and/or call center experience required.
• Auto dialer experience is required.

Physical Requirements

• Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.

Remote Work from Home Requirements

• Must have a desk, chair and basic essentials to work from home.
• Must have a quiet work area without noise or distractions.
• Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.
• Must be logged onto your work computer and able to answer calls during your normal work hours.
• Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.

Benefits

• Health, dental, and vision insurance.
• Company paid life insurance and disability insurance.
• 401(k) plan with an employer match.
• Paid time off after 90 days of employment.
• Ten company paid holidays.
• Base pay is $18 an hour with eligibility for a monthly bonus that has the potential to increase your income.
• You must complete 2 full months of employment to be eligible for the incentive.