• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication across our industry-leading product suite. • Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate. • Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail. • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience. • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.