Tobii Dynavox
Tobii Dynavox’s mission is to empower people with disabilities to do what they once did, or never thought possible.
Customer Experience Associate
Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2001H1B No SponsorCompany SiteLinkedIn
Location
Pennsylvania
Posted
45 days ago
Salary
Not specified
Associate Degree2 yrs expExperience acceptedEnglish
Job Description
• Guide customers and North American TD Solutions Consultants to TD resources
• Respond to customer inquiries and issues via phone, chat, email, and other platforms
• Adopt a customer-first, white glove mindset to provide exceptional service
• Use web-based and digital information systems to identify, research, and resolve inquiries
• Identify and implement improvements of internal and customer facing processes
Job Requirements
- Associate degree or 2-4 years of inside sales or customer service
- Attention to detail with a commitment to achieving results through service excellence and high standards
- Excellent written and verbal communication skills
- Excellent problem resolution
- Bilingual applicants are encouraged
- CRM (Salesforce) or Dynamics 365 experience preferred
- MS Office Suite (Outlook, Excel, Word, Powerpoint)
Benefits
- Collaborative work culture
- Empowerment in personal and professional development
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