• The Implementation Analyst II will be responsible for helping bswift meet and exceed client expectations by building, testing, and auditing client systems while supporting consumers with best-in-class benefits administration software and services. • Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules. • Test client sites to ensure proper system functionality and quality. • Import client data into the system and ensure data accuracy throughout implementation. • Prepare employee and employer communication documents. • Triage client tickets and questions via email and voicemail and provide appropriate next response times. • Resolve data discrepancies with external vendors and ensure accurate information exchange. • Audit system data from various sources and produce summary and detailed reporting. • Prioritize tasks effectively and communicate any conflicts or escalations with team managers.