• Develop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company • Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies • Write functional requirements, develop test plans and address production issues • Customize ServiceNow applications and facilitate rollout of both new applications and application customizations • Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment • Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance • Research, review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs