Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview
At Genesys, Product Program Managers are the connective tissue that enables cross-functional teams to operate in alignment at scale. They lead highly visible, complex initiatives ranging from major product releases to go-to-market launches and operational evolution.

 

Senior Product Program Managers leverage AI-enabled insights and strong program, product, and process management expertise to drive execution and continuous improvement across the company. This role requires strong influence, structured thinking, and the ability to guide diverse teams toward shared outcomes.

 

Responsibilities

• Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking.

• Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making.

• Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership.

• Enable teams - from individual contributors to executives - to effectively apply Genesys operational frameworks, tools, and processes.

• Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned.

 

Basic Qualifications

• Bachelor’s degree or equivalent practical experience in business, operations, program management, or a related field.

• Five to eight years of experience leading complex, cross-functional programs or initiatives in a global technology, SaaS, or enterprise environment.

• Demonstrated ability to translate strategy into structured execution plans, manage dependencies, and drive accountability across multiple functions.

• Experience influencing without authority and facilitating decision-making at senior levels.

• Strong communication and presentation skills with the ability to synthesize complex information for executive audiences.

• Experience using program management tools such as Smartsheet, Asana, Jira, or equivalent.

• Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.

 

Preferred Qualifications

• Comfort working in dynamic, matrixed environments across Engineering, Product Management, Sales, Marketing, Finance, Customer Success and others.

• Demonstrated prior experience building and launching software products at global scale.

• Experience with governance or lifecycle frameworks (launch readiness, portfolio management, stage-gate, offer governance).

• Background in operational excellence, change management, or business process improvement.

• Experience applying AI or automation tools to streamline program management workflows.

• PMP, PgMP, or equivalent practical expertise.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$108,400.00 - $190,600.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.