Labcorp is seeking a Client Customer Service Support Representative to join our team!

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

RESPONSIBILITIES 
•    Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
•    Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims 
•    Evaluate current policies and SOP’s and give recommendations for process improvements 
•    Handle sensitive information in a confidential manner 
•    Reading and understanding of explanation of benefits or correspondence 
•    Document all accounts ensuring guidelines and regulations are followed 
•    Communicate via telephone with a physician, insurance company and patients  
 

Minimum Qualifications     
•    High School Diploma or equivalent required
•    One year or more Customer Service experience
 

 Preferred Qualifications

•    1 year or more high volume call experience  
•    1 year or more healthcare or medical experience
 

Additional Job Standards

•    Strong phone and verbal communication skills along with active listening skills
•    Ability to meet deadlines and exercise critical thinking skills preferred
•    Utilize tools to verify eligibility, claim status and/or to obtain better billing information 
 

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.  

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in Revenue Cycle Management (RCM). This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. 

Application Window closes: 3/11/2026

Pay Range: $17.75-$21.00 Hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.