Siemens Healthineers
We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Service Consultant – Total Lab Automation
Location
United States
Posted
12 days ago
Salary
$107.1K - $147.2K / year
Seniority
Senior
Bachelor Degree5 yrs expEnglishSQL
Job Description
• Provide expert-level global support for Total Lab Automation systems.
• Lead 3rd-level escalations and drive root-cause-based solutions.
• Turn service data into insights that influence product improvements.
• Host global technical reviews, webinars, and solution sessions.
• Create and enhance troubleshooting documentation.
• Troubleshoot hardware, software, firmware, drives, pneumatics, and networks.
• Partner with R&D and OEM teams to deliver effective solutions.
• Use proactive analytics to identify trends and guide regional action plans.
Job Requirements
- Technical degree (Engineering preferred).
- 5+ years in engineering, technical support, or field service.
- Experience with automation systems or healthcare diagnostics.
- Strong data analytics skills: Excel, SQL, Notepad++, pivot tables.
- Excellent communication, collaboration, and customer service skills.
- Ability to manage multiple priorities in a global environment.
- Willingness to travel 10–30%.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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