• Conduct required number of annual plan reviews, investment reviews and service meetings with clients and brokers. • Bring consultative elements to relationships with the goal of enhancing client, advisor and TPA loyalty. • Serve as the escalation point for resolution of non-routine issues related to service, including researching and identifying the root cause, designing a strategy to resolve issues and managing resources to resolution. • Consult with clients and brokers on qualified plan design issues. • Interpret and explain plan provisions to accomplish client goals. • Forward requests for plan amendments through appropriate channels for processing. • Adhere to process and documentation standards to minimize operational risk and loss. • Interpret discrimination testing rules and results. • Consult on solutions to failed testing. • Drive cross sell opportunities to enhance individual client and enterprise profitability. • Consult with clients and advisors on plan enhancements or upgrades including conversion of older investment contracts to newer products. • Submit conversion approval requests. • Analyze client's current service agreement and investment contract to the provisions under the proposed conversion. • Submit a client conversion application for processing. • Keep clients and advisors apprised of product and service enhancements, including changes in investment options. • Train clients on company processes, procedures and resources, including all systems/technology for participants and plan sponsors. • Consult with clients on plan termination issues. • Submit plan termination requests for processing. • Consult on participant communications strategy and options with clients and advisors. • Schedule workshops and facilitate fulfillment of enrollment materials. • Report back to clients and advisors on success of strategies and programs. • Consult with clients and advisors on plan options in advance or following a corporate action, such as a company merger or acquisition. • Assist the Sales team with finals presentations, acting as the subject matter expert on topics such as the company service model, installation process, ongoing administration, plan design, communications programs and procedures. • Contribute to and participate in department and organization-wide projects designed to enhance service, improve internal training, and improve client satisfaction and retention.