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Role Description

This role involves connecting vulnerable patients with life-changing mental health care.

• Conduct strategic in-person outreach to doctor's offices, hospitals, and patients' homes
• Educate potential patients and caregivers about Author Health's mission and services
• Navigate complex healthcare and social service systems to guide patients through care options
• Schedule and facilitate recommended healthcare appointments
• Build and strengthen Author Health's network of trusted referral partners in the community
• Independently organize and prioritize workload to exceed monthly outreach and enrollment goals
• Utilize Author Health's proprietary CRM and electronic medical record systems for documentation
• Work collaboratively with internal outreach and care teams
• Maintain high productivity and motivation in a fully remote, dynamic work environment

Qualifications

• 3+ years of experience in direct service roles working with vulnerable populations in community settings
• 3+ years of healthcare outreach, community engagement, or related field experience preferred
• Demonstrated history of helping clients access and utilize complex service systems
• Crisis management experience in de-escalating and managing sensitive situations with vulnerable individuals a plus
• Experience working under targets and quotas with proven track record of meeting performance goals
• Exceptional communication skills with ability to initiate conversations and build connections quickly
• Strong ability to work independently and meet monthly outreach goals successfully
• Experience in healthcare, social services, or mental health services
• Proficiency in critical thinking, time management, and multitasking
• Cultural responsiveness and ability to adapt approach to diverse populations

Requirements

• Multi-lingual capabilities preferred (Spanish and/or Haitian Creole)
• Strong tech proficiency and comfort using multiple software systems
• Basic proficiency in Google Suite and video conferencing platforms
• Must have access to reliable vehicle and ability to drive up to 100-mile radius daily
• Adherence to HIPAA regulations and strict confidentiality standards
• Enthusiasm for field-based work - spending majority of time visiting patients in homes, hospitals, and physician offices

Benefits

• Competitive base salary with individual performance-based bonus structure
• Comprehensive benefits package for employee and dependents (medical/dental/vision/STD/life insurance)
• Retirement savings plan (401k) with up to 3.5% company match
• Mileage reimbursement for extensive field travel
• Generous paid vacation and sick leave
• 11 paid holidays throughout the year (9 standard + 2 flex holidays)