Job Summary
Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed.
 
Key Responsibilities:

• Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable.
• Work closely with other departments to ensure a positive customer experience.
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary
• Help explain contract details.
• Manage existing customer relationships that give our customers peace of mind and worry-free driving.
• Process payments and set up payment arrangements to resolve customer accounts.
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Compensation: $19.50/hour
 
Keys to Success:

 

• High school diploma or GED required
• Strong COMPUTER LITERACY skills required
• Previous knowledge of a CRM System (is a plus)
• Goal-oriented—you set high standards for yourself and work to achieve them
• Excellent verbal and written communication, persuasive speaking and listening skills
• Ability to use good reasoning skills and to adapt on the fly
• Great organizational skills and ability to multitask
• Can work in a fast-paced environment and under pressure
• Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps
• Isolated work environment away from others during scheduled shifts.

The candidate(s) offered this position will be required to submit to a background investigation.
 
Our Benefits Include:

• Paid training 
• Work From Home Opportunity 
• Computer Equipment Provided
• 401(k) with company match after 90 days of employment
• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Paid Time Off
• Holiday Pay

 

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