• Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment • Adjust training to meet the needs of our subscribers • Educate and train subscribers and caregivers on products/services in a professional, respectful manner • Process work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products • Schedule service and retrieval appointments with subscriber/caregiver within expected service and quality standards • Acclimate subscriber/caregiver to Lifeline equipment and service • Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment • Provide management with feedback and ideas for continuous improvement • Complete tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers • Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required • Occasionally required to work evenings and/or weekends for emergency service work orders