VP – Air Operations, Client Services

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 5,001-10,000Since 2008H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$102.5K - $179.4K / year

12 yrs expEnglish

Job Description

• responsible for the end-to-end delivery of travel services and the overall client experience • owns the operational engine that fulfills travel programs and the client facing teams that ensure service excellence, retention, and long-term partnership value • serves as the senior accountability point for service delivery, overseeing global travel operations • partners closely with Partners, Sales, Product, Technology, Finance, and Account Management to deliver travel fulfillment services • leads global service delivery teams across onshore, offshore, and BPO models • establishes and maintains service delivery frameworks, SOPs, and operational governance • drives operational readiness for peak travel periods, major disruptions, and enterprise client launches • provides executive oversight of enterprise client relationships and service delivery outcomes • leads escalation management for high‑impact client and traveler issues • owns client governance, including QBRs, scorecards, executive reviews, and service improvement plans • champions voice‑of‑customer programs and traveler experience initiatives • defines, measures, and optimizes SLAs, OLAs, and KPIs • ensures consistent achievement of service levels related to response and resolution times and overall traveler satisfaction.

Job Requirements

  • 12+ years of progressive leadership experience in travel, hospitality, or travel technology
  • Proven executive ownership of operations and client service delivery at scale
  • Strong understanding of corporate travel operations, fulfillment models, and traveler experience
  • Demonstrated success leading global, multi‑location teams
  • Experience managing SLAs, enterprise clients, and executive‑level escalations
  • Strong financial acumen with experience balancing service quality and cost
  • Excellent executive communication and stakeholder management skills
  • Travel technology or SaaS service delivery leadership
  • Experience operating through major disruptions (weather, airline schedule changes, global events).

Benefits

  • choice of two medical plans and two dental plans
  • vision insurance
  • flexible spending accounts (FSAs)
  • company-paid life insurance and AD&D
  • optional additional life insurance and AD&D
  • disability insurance
  • paid parental leave
  • paid time off
  • 401k Plan with company match
  • discounted employee travel options
  • access to LinkedIn Learning webinars and courses
  • Discounted pet insurance and auto, home, & renters insurance.

Related Job Pages

More Client Services Representative Jobs

Full TimeRemoteTeam 5,001-10,000Since 1878H1B No Sponsor

The Coordinator will support the Sales team by preparing RFP responses and pitches, organizing sales materials, and translating media assets into sponsorship concepts under supervision. Key duties also involve gathering data, coordinating deliverables with activation teams, and assisting with post-campaign recaps.

United States + 1 moreAll locations: United States, Trinidad And Tobago
Client Services Representative9 days ago
Full TimeRemoteTeam 1,001-5,000Since 2023H1B No Sponsor

The representative will handle diverse incoming calls regarding member inquiries, utilizing strong interpersonal skills to assist members who may be frustrated or concerned about their healthcare experiences. Key duties involve navigating multiple complex databases simultaneously to resolve issues and answering questions about client design and the company's wellbeing journey.

United States
$18 - $21 / hour
Client Services Representative9 days ago
Full TimeRemoteTeam 1,001-5,000Since 2023H1B No Sponsor

The representative will handle diverse incoming calls regarding member inquiries, utilizing strong interpersonal skills to assist members who may be frustrated or concerned about their healthcare experiences. Key duties involve navigating multiple databases simultaneously to resolve issues, answering product design questions, and assisting with website or product technical problems.

United States
$18 - $21 / hour

Insurance Clearance Representative Senior Remote

American Addiction Centers

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina. Services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies. Wake Forest University School of Medicine serves as the academic core of the enterprise. Nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Employs 155,000 teammates across 69 hospitals and over 1,000 care locations. Offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Client Services Representative9 days ago
Full TimeRemoteTeam 1,001-5,000

The representative is responsible for acquiring and maintaining knowledge of payor requirements to perform insurance authorization for inpatient and outpatient services by analyzing clinical data and submitting requests according to payor guidelines. Key duties also involve pre-registering and registering patients, ensuring accurate entry of demographic and insurance information, and communicating potential financial responsibility to patients when authorization is not obtained.

United States
$23 - $34 / hour