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Role Description

As an Account Executive, Card Services at Fiserv, you will serve as a key strategic partner to financial institutions across North America, managing and strengthening relationships centered on Fiserv’s industry-leading card solutions. In this role, you will act as a trusted advocate and ambassador for clients using Fiserv’s best-of-breed Card Services offerings to better serve their consumers.

• Maintain a consistent meeting cadence with each client—onsite or remote—to ensure proactive communication and relationship strength.
• Educate clients on relevant company updates, initiatives, and impacts in a clear and value-focused way.
• Create a responsive, easy communication environment through predictable updates, structured messaging, and reliable follow-through.
• Act as the primary client advocate, driving collaboration across internal teams to deliver value and resolve needs.
• Lead and manage client escalations by taking ownership, coordinating internally, and ensuring full resolution with clear communication.
• Develop and execute Client Action Plans for key accounts to maintain alignment, progress, and long-term success.
• Track and follow through on all commitments, proactively updating clients before they need to ask.
• Conduct post-issue reviews outlining what happened, how it was resolved, and how recurrence will be prevented.
• Support client visits, business reviews, and conferences, ensuring effective preparation and organized follow-up.
• Maintain administrative accuracy, including billing review, documentation, and internal alignment on client activities.

Qualifications

• 2+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
• Experience in debit and credit card processing, including an understanding of transaction flows, settlement, network rules, and card program operations.
• Experience in electronic banking, mobile banking, and/or payments.
• Bachelor’s degree, and/or equivalent military experience.

Requirements

• Experience with eCRM software such as Salesforce.
• Working knowledge of Fiserv account processing products, online banking products, and business units.
• Experience with Fiserv systems or applications.
• Additional certifications in banking or financial technology fields.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.