Kate Farms

Plant-based, organic nutrition. Made for Tolerance™.

eCommerce Support Specialist

EcommerceEcommerceFull TimeRemoteTeam 201-500Since 2012H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

9 days ago

Salary

$24 - $26 / hour

Bachelor DegreeEnglish

Job Description

• Effectively interact with customers via phone, webform, or chat to provide clear, accurate information • Listens well and demonstrates patience and understanding in customer interactions • Anticipates and proactively suggests resolutions to customer questions • Adapts to changing workflow processes, manage multiple priorities & goals • Meets or exceeds performance expectations including Customer Satisfaction scores • Effectively uses Customer Care technology platforms to assist customers • Follows proper communication procedures, guidelines, and policies • Looks for and contributes ideas to improve the team and customer experience • Seeks to understand the impact of their work on the business

Job Requirements

  • Direct experience with customers in a service-related role
  • Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or possess equivalent experience
  • Must work during core business hours of 8am to 5pm (Eastern Standard Time)
  • Demonstrates flexibility with scheduling and adapts to changing business needs
  • Have a quiet and private place in your home to work
  • High-speed internet connection (>25mbps)
  • Organized self-motivator able to manage personal workload
  • Proactive in minimizing mistakes and pays close attention to detail
  • Quick learner able to absorb and convey complex product details
  • Possesses excellent judgment, organizational, analytical, and problem-solving skills
  • Proficient with technology and software platforms. Salesforce is a plus
  • Strong commitment to company mission and values
  • Ability to work independently and collaboratively in a fast-paced environment

Benefits

  • Company-matched 401k plan
  • Company-sponsored medical, dental, and vision insurance
  • Basic life insurance plans for employee and eligible dependents
  • Generous PTO benefit with starting accrual of 15 days per year
  • Two weeks of paid “Refresh” leave
  • 80 hours of paid sick leave annually
  • 11 paid holidays throughout the calendar year
  • Paid disability leave
  • Paid parental / pregnancy leave
  • Flexible Spending Accounts (FSA)
  • Tuition reimbursement
  • Employee Assistance Program

Related Categories

Related Job Pages

More Ecommerce Jobs

Full TimeRemoteTeam 214Since 2013

The Team Lead will guide and mentor engineers daily, fostering a culture of ownership while driving strategic platform initiatives related to identity and access management in partnership with product leadership. This role involves ensuring timely, high-quality delivery of platform features and providing technical oversight for Authentication and Authorization systems.

United States

eCommerce Parts Specialist

Vertiv

With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries. Our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Ecommerce9 days ago
Full TimeRemoteTeam 10,001

The specialist manages the end-to-end setup and maintenance of service parts across enterprise systems like Oracle EBS and Shopify, ensuring high-quality data, images, and lifecycle information flow for a consistent online ordering experience. This involves partnering with Engineering, IT, and Parts teams to support new introductions, maintain catalog integrity, and resolve data inconsistencies impacting customers.

United States

Ecommerce Operations Specialist

C3 Industries

A different kind of multi-state operator started by Veteran cannabis industry players.

Ecommerce9 days ago
Full TimeRemoteTeam 501-1,000H1B No Sponsor

The Ecommerce Operations Specialist is responsible for managing the presentation of product, promotions, and other communications across multiple digital channels for C3 Industries and High Profile Cannabis Shops. The role will focus on maximizing conversion rates, average order ...

United States

Head of Data – DTC E-commerce

Paired

Connecting Companies with the Best Global Talent #LETSGETPAIRED

Ecommerce9 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

Head of Data leading DTC e-commerce brand's data strategy

BigQueryPythonSQLTableau
United States
$150K - $200K / year