Representatives will meet with client members to assess their insurance needs, recommend appropriate coverage, and provide exceptional customer service by promptly addressing inquiries and resolving issues. They must also build and maintain a network of clients through referrals and community engagement while meeting or exceeding business development goals.

Representatives will meet with client members to assess their insurance needs and recommend appropriate coverage while providing exceptional customer service and promptly addressing inquiries. They must also build and maintain a network of clients through referrals and networking events while meeting or exceeding business development goals.

The specialist provides patients, physicians, and internal staff with insurance benefit information, ensuring timely verification and financial clearance which directly impacts organizational reimbursement. Key duties include performing financial clearance, completing necessary payor forms and authorizations, calculating patient financial responsibility, and interpreting complex payer coverage details.

The Ombudsman Services Specialist supports members by evaluating and resolving concerns related to benefits administered by ETF. This includes health insurance, life insurance, income continuation insurance, disability programs, and Wisconsin Retirement System (WRS) benefits. The...