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Role Description

This role involves providing technical support and assistance to customers through various channels.

• Respond to chat and email queries in a timely manner
• Promptly support customers via phone support
• Communicate clearly and effectively with end users and customers to quickly resolve issues and ensure customer satisfaction
• Correctly enter data in the client's CRM
• Serve as the first point of contact for users seeking technical assistance via chat, email, and Back-office Tasks
• Troubleshooting technical issues

Qualifications

• Technical experience with system administration and networking
• History of working with cloud technologies
• Excellent verbal and written communication skills
• Strong documentation and record-keeping skills
• Excellent interpersonal skills
• Ability to explain technical issues to technical and non-technical customers
• Attention to detail and good problem-solving skills

Requirements

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
• A quiet, cozy workspace to handle calls and chats
• Familiar with Freshdesk/Fresk chat

Benefits

• Monthly pay that makes your bank account smile
• Quarterly virtual hangouts to connect and have fun with the team
• Annual team retreats – work hard, play harder!

Company Description

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do.