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Client Manager
Location
United States
Posted
6 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves being the primary relationship lead, ensuring client satisfaction while acting as a bridge between client goals and internal teams. Your focus will be on nurturing partnerships, understanding client needs, and driving account retention.
- Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience.
- Build and maintain strong relationships with client stakeholders and C-suite executives, becoming a trusted advisor.
- Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points.
- Work closely with strategy team members to align the client's strategic roadmap with their business objectives.
- Ensure client happiness and account retention, making every client in your portfolio a potential reference.
- Act as the 'Voice of the Client' within the organization, prioritizing client needs and concerns.
- Lead high-level conversations regarding client concerns or business direction changes.
- Monitor the financial health of the account to ensure profitability and scope adherence.
- Identify opportunities for account expansion in collaboration with Sales and Strategy.
- Drive the collection of client reviews, case studies, and awards to showcase partnership success.
Qualifications
- 5-7 years of experience in high-level account management or client services in a digital agency environment.
- Proven emotional intelligence with a high EQ for managing complex human dynamics.
- Exceptional verbal and written communication skills with a focus on storytelling value.
- Understanding of agency economics, including retention metrics and account growth.
- Sufficient knowledge of the HubSpot ecosystem to discuss project status confidently.
- Bachelor's degree in Communications, Marketing, Business, or a related field.
Benefits
- Fully remote work environment with a team of over 250 professionals.
- Opportunity to work with leading digital solutions in a dynamic and innovative setting.
- Collaborative team culture focused on growth and development.
- Access to professional development resources and training.
- Flexible work hours to support work-life balance.
- Innovative and intelligent digital ecosystems, enhancing career growth.
Job Requirements
- 5-7 years of experience in high-level account management or client services in a digital agency environment.
- Proven emotional intelligence with a high EQ for managing complex human dynamics.
- Exceptional verbal and written communication skills with a focus on storytelling value.
- Understanding of agency economics, including retention metrics and account growth.
- Sufficient knowledge of the HubSpot ecosystem to discuss project status confidently.
- Bachelor's degree in Communications, Marketing, Business, or a related field.
Benefits
- Fully remote work environment with a team of over 250 professionals.
- Opportunity to work with leading digital solutions in a dynamic and innovative setting.
- Collaborative team culture focused on growth and development.
- Access to professional development resources and training.
- Flexible work hours to support work-life balance.
- Innovative and intelligent digital ecosystems, enhancing career growth.
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