• Own the end-to-end Commercial Technology vision and multi-year roadmap, aligned to revenue growth, customer experience, and enterprise architecture. • Partner closely with senior Commercial, Sales, Marketing, and Technology leaders to prioritize initiatives based on business value. • Translate complex business needs into integrated, scalable technology solutions. • Provide portfolio governance including capital planning, funding forecasts, and benefits realization. • Lead delivery of customer-facing platforms such as CRM, CPQ, Order Management, ERP, pricing systems, and customer/dealer portals. • Own executive-level escalation and resolution of customer-impacting issues. • Establish KPIs and operating rhythms to track delivery, adoption, financial performance, and customer outcomes. • Champion automation and responsible AI to improve speed, accuracy, and cost-to-serve. • Define how systems should work together to create seamless end-to-end customer experiences. • Promote modern product delivery and Agile practices where appropriate. • Lead and develop leaders and their teams, with the ability to scale the organization as business needs grow. • Assess talent gaps and build high-performing, execution-oriented teams. • Balance strategic leadership with hands-on engagement and problem solving.